SERVICES FOR THE DISTRIBUTOR
CSC Customer Service Center
The distributor has at his/her disposal its own team of CNA professionals in each for the brands: to assist you in a personalized way in the orders, with a single interlocutor who will be responsible for managing the entire process, from the generation of the order to its invoicing.
With multiple online applications so that the distributor is informed of the latest news, promotions, information and documentation of each product, etc.
With all the images of our appliances in high resolution and instantly, so that they can be used in the communication supports of the distributor.
LINE MAINTENANCE SERVICES
Just a call is enough for a technician to come to the establishment and fine-tune any product on display.
AFTER-SALES SERVICE TO THE DISTRIBUTOR
An exclusive telephone number where you will receive personalized and specialized attention.
SERVICE NET: RAPIDITY AND NATIONAL COVERAGE
We arrive at all the sites
We are aware that effectiveness and speed are two key factors when it comes to resolving doubts or incidents of the client. For this reason, our Technical Assistance Service covers the entire national territory with 165 franchised Service Centers prepared to assist you at any time.
Thanks to this, our technicians go wherever the client is as quickly as possible and with the necessary technology that will allow them to connect on-line to the Data Central, thus being able to know all the necessary information to solve the additional incident.
Franchised service centers whose quality is guaranteed by the AENOR ISO 9001, 2008 Quality Management System Certificate.
Because wherever our customers are... we arrive.
SOLUTIONS IN LESS THAN 48 HOURS
The fastest and most adequate solution to your claims is our priority
The correct treatment and solution of the incidents of our clients is our highest priority. That is why all our personnel follow a strict management process that begins with the reception of the client's information.
After this first phase, the most appropriate solution to each incident is evaluated, analyzed and investigated and offered to the client as quickly as possible, usually in less than 48 hours.
Thus, once the resolution becomes effective, the file is closed, carrying out a satisfaction survey that allows us to analyze and evaluate our services regularly.
A complete service that allows us to show our clients that their satisfaction comes first.